Wildlife SOS Shop

All the proceeds go towards saving India's wildlife | Currently we are shipping only in India

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Refunds And Exchange

How to raise a Return and Refund/Exchange Request?

As Wildlife SOS is a not-for-profit charity, we do not provide any return/exchange policy however if you receive a defective item or the item does not match the description of your order you can always raise a refund request.

In case you received a product which was damaged in transit

  • You can raise a refund request and write to us on shop@wildlifesosshop.com mentioning your order id and attaching the images of damaged product and the packaging box. After receiving your request, our customer experience team will review and shall contact you within 24-48 hours to assist you further.
  • You are requested to attach clear images of the product and the packaging box for hassle free review of your query.
  • Without the packaging box image, we won’t be able to initiate your refund hence its mandatory to attach the same.
  • You are requested to keep the item and packaging box safely till the review process is completed as you might be asked to return the item to our delivery person for further investigation of the damages.
  • After successful review of the product your refund will be initiated and it shall reflect in your account in 7-10 business days.
  • You are requested to submit your refund request within 2 days of receiving/ delivery of the product. Any request generated after 2 days of receiving shall not be entertained.

In case you receive defective items or wrongly sent items, you can opt for either Refund or Exchange.

  • To raise a request for Refund, you can write to us on shop@wildlifesosshop.com mentioning your order id and the images of the product highlighting the defect or the mismatch of the product. Once we receive your request, our customer experience team will review and assist you further.
  • You are requested to keep safe the product and the packaging box till the time the review is under process.
  • Upon reviewing your request, a pickup shall be scheduled. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  • To Prevent any loss or damage during transit please pack the products securely, items must be returned in their original condition, unwashed and unworn, with their tags still attached.
  • After successful review of the product received at the warehouse the refund shall be initiated and it should reflect in your account within 7-10 business days.
  • In case you want to exchange the item, after the review of the product at our warehouse new item will be shipped and tracking details shall be shared with you.
  • You are requested to submit your refund request within 2 days of receiving/delivery of the product. Any request generated after 2 days of receiving shall not be entertained.

To raise a refund/exchange request except the above-mentioned cases:

  • You are requested to drop us an email at shop@wildlifesosshop.com and our customer experience team will get in touch with you within 24-48 hours to assist you further.
  • After receiving approval from our team, you can ship us back the item you have received at your own expense.
  • To Prevent any loss or damage during transit please pack the products securely, items must be returned in their original condition, unwashed and unworn, with their tags still attached.
  • You can courier the product(s) to the address mentioned below:
Wildlife SOS Shop, Shop No. 267, Defence Colony Flyover Market, New Delhi 110024, Delhi, India.
  • After successful review of the product received at the warehouse the refund shall be initiated and it should reflect in your account within 7-10 business days.
  • Shipping Charges are not entitled for refund.
  • In case the returned item is found used, damaged the item shall be shipped back to the customer.
  • In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Wildlife SOS assumes no liability with respect to the return or refund for the said re-shipped item.
  • The request for return and refund shall be generated within 15 days of receiving the product. Any request generated post 15 days of receiving the product shall not be entertained.

Cancellation

How to raise a Cancellation Request?

A cancellation request can only be generated till the order has not been shipped from our warehouse. Once the order is shipped it won’t be possible for us to cancel your order.

To raise a cancellation request, please go to Order History select relevant order for which you want to raise a cancellation request and submit your request. Please expect to be contacted by our customer experience team within 24-48 hours on your concern and once your request will be approved by the team you will receive your order amount within the next 7-10 business days in your source account.

OR you can write an e–mail to us on shop@wildlifesosshop.com along with your order id and a brief description for cancellation to raise the request.

(Please be assured, once you submit your request for cancellation, we don’t ship your order and wait for next status to be updated by the team after contacting the customer)

I want to cancel the order even if it’s shipped from the warehouse?

In this case, your item will be booked as return to origin (RTO). After receiving the package at our warehouse and reviewing the RTO and shipping charges, refund shall be initiated. Refunded amount shall include a deduction of RTO and shipping charges.

Shipping and Delivery

Where is my Order?

  • Please go to Order History to track your order.
  • We usually ship orders within 1-2 days once the order is confirmed. If your order is not yet shipped, please wait for a day and it shall be shipped. You will be provided with a tracking id where you can track the journey of your order till it be received at your door.
  • If your order is not shipped within the timeline, please write an e-mail to us on shop@wildlifesosshop.com and our customer experience team will provide you an update within 24 hours.

I have received a damaged product. How shall I proceed with an exchange/refund?

If you receive any damaged product, you are requested to click the pictures of your product and the packaging box. Drop a mail to us on shop@wildlifesosshop.com attaching the images along with order id. You will be contacted by our customer experience team within 24-48 hours to assist on your concern. For more details, please see our Refunds and Exchange Policy.

What is the expected delivery time?

  • Delivery time can vary depending on the location of the shipping address and other factors such as public holidays, extreme weather conditions, etc.
  • You can track your order from your account once it’s dispatched from our warehouse. Login your account and go to Orders and click on track for relevant order. If the item returns back to us, we will initiate your refund and it should reflect in your bank account within 7-10 business days.

Can I modify the shipping address of my order after it has been placed?

Yes, you can modify the shipping address of your order before we have processed (packed) it. To modify your address, you can write us an email at shop@wildlifesosshop.com along with your order id and revised shipping address in below mentioned format:

  • Contact Person
  • Contact Number
  • House/Street No.
  • State
  • City
  • Pin Code

I have received my order but some of the items are missing, I want a refund for the missing item?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

    • Please do not use the item for which the claim is being raised.
    • You may be required to provide a short description of the case (A few questions will be asked to help us understand the situation)
    • The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
    • The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if you fall in any of the scenarios stated below:

    • Failure to provide adequate information about the case.
    • Failure to provide snapshots of the packet and box (if any).
    • If a pilferage delivery was received, pilferage claims must be made the same day.
    • You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up the packaging for investigation at our end.
    • You have used the item for which the claim was raised.

GRIEVANCE REDRESSAL INFORMATION

Shikha Bisht
shop@wildlifesosshop.com

Please Note: this email id is only for merchandise grievances.